Privacy Policy - Regal Build Ltd

Regal Build Ltd (“we,” “our,” “us”), part of Hex Group Ltd, is committed to safeguarding your privacy and ensuring your personal data is protected.

This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our website, https://regalbuildltd.co.uk (“the Website”), and through other communications. Our policy complies with the General Data Protection Regulation (GDPR), the Data Protection Act 1998, and the Privacy and Electronic Communications Regulations 2003.

Information We Collect

We collect personal data in several ways, including through:

Contact Forms: Information such as your name, email address, phone number, and message details when you submit an enquiry via the contact form on our website.
Email and Social Media: Information gathered from direct enquiries via email to sales@regalbuildltd.co.uk, or through interactions on our social media platforms, including Facebook and Instagram.
Site Surveys: Information provided during site visits or surveys, which includes property details and other relevant data for preparing quotations and carrying out projects.
Subcontractors and Sister Companies: Personal data shared with our trusted subcontractors and sister companies, when necessary, to fulfil our service contracts and ensure project completion.
Testimonials and Reviews: Reviews and testimonials you provide on platforms such as Google, which may be shared on our Website and social media platforms.
Photography: Photos of completed and in-progress projects, including your residential or commercial property, which may be used for promotional purposes on our Website or social media, subject to your consent.
Usage Data: Information about how you interact with our Website, collected through Google Analytics, including IP address, geographical location, browser type, referral source, page views, and navigation paths.
Cookies: Data collected through cookies and other similar technologies for Website performance tracking. Please refer to our Cookie Policy below for more details.

How We Use Your Information

We use the personal data we collect for the following purposes:

To Provide Our Services: Your personal information is used to communicate with you, provide quotations, respond to enquiries, and deliver our construction services.
Subcontractor Collaboration: We may share relevant personal data with our trusted subcontractors and sister companies for project management and completion.
Marketing and Promotion: We use reviews, testimonials, and photography of completed projects to promote our services on our Website and social media platforms, with your consent.
Website Analytics: We use Google Analytics to analyse Website traffic and improve our Website performance and user experience.
Legal Compliance: To ensure compliance with relevant laws and regulations, including health and safety certifications (Gas Safe, CHAS, OFTEC).

Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

Consent: When you provide consent for us to use reviews, testimonials, or project photography.
Performance of a Contract: To fulfil our service agreements, including passing data to subcontractors and sister companies to complete projects.
Legitimate Interests: For operational purposes such as improving our services, marketing, and Website performance.
Legal Compliance: To comply with legal obligations, such as regulatory requirements (Gas Safe, CHAS, OFTEC) or tax reporting.

Data Sharing

We do not sell or rent your personal data. However, we may share your information in the following ways:

Subcontractors and Sister Companies: Personal information necessary for project completion may be shared with our trusted subcontractors and sister companies.
Service Providers: We use service providers such as Google Analytics and Mailchimp for Website analytics and email marketing, respectively.
Social Media Platforms: Testimonials, reviews, and project photography may be shared on platforms like Facebook, Instagram, and LinkedIn.
Legal Obligations: We may disclose your data if required by law or to protect our rights.

Links to third-party privacy policies:

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and reporting obligations.

Cookies Policy

Our Website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device when you visit our Website. We use the following types of cookies:

Essential Cookies: Necessary for the operation of our Website.
Performance Cookies: To track Website usage and performance through tools like Google Analytics.
Functional Cookies: To remember your preferences and improve your experience.

You can control and manage your cookie preferences via your browser settings. However, disabling cookies may affect your ability to use certain features of our Website.

Your Rights

Under the GDPR, you have the following rights concerning your personal data:

Access: You can request a copy of the personal data we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Erasure: You can request that we delete your personal data, subject to legal requirements.
Restriction: You can request a restriction on how we process your personal data.
Objection: You can object to the processing of your data for specific purposes, such as marketing.
Data Portability: You can request that we transfer your data to another service provider.

To exercise these rights, please contact us at sales@regalbuildltd.co.uk.

Security

We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. However, no method of transmission over the Internet or electronic storage is completely secure.

Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it regularly.

Contact Us

If you have any questions regarding this privacy policy or how we handle your personal data, please contact us at:

Regal Build Ltd
Phone: 01473 550967
Email: sales@regalbuildltd.co.uk
Address: Unit H3, Station Road Ind Est, Elmswell, Bury St Edmunds, Suffolk, IP30 9HR

This policy is effective immediately as of September 2024.